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Practical. Applicable. Inventive. |
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Hill Management Consulting |
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Designing an effective sales and service organization starts with defining what your customer wants and needs, requires the correct hiring strategy, an excellent training program (which even very small companies can manage in house), and systems to help everyone stay in alignment. HMC can help you put these elements in place, so you can get more out of each customer and sale. • HMC has direct experience with many CRM systems and a number of successful CRM implementations under our belt. The key to a successful CRM implementation is to fully define what you want to get from your CRM before you invest in an application, and then properly size the application to your needs. The most common mistake companies make seems to be buying much more application muscle than they’ll ever use.
If you have already implemented a CRM and don’t feel you’re getting the full benefit, we can help you analyze the shortcomings and develop a plan to correct them. “Buy new” is not our favorite approach!
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To contact us: |
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CRM stands for Customer Relationship Management, and when you look at it that way, it’s clear that it’s something every company should do! aaaaaaaaaaaaaaaaaa Whether or not you need software to facilitate your customer relationships, you do need a process and a system. And these days, there are incredibly good CRM programs available for as little as $1,200.a |
Isn’t CRM just for big companies? |
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Do you. . . · Have more than 50 customers? · Want to increase your AOV (average order value) or CLTV (customer lifetime value)? · Find yourself servicing different customers in different ways? · Worry about whether you’re contacting your customers too often or too infrequently? · Want to make sure everyone in your organization has the same access to customer data? · Want a way to collect and manage important insights from your customers? · Worry about the service levels you’re providing? · Find that your sales and service people present your company inconsistently? · Want to develop programs to help you maintain customer loyalty? · Want to promote different products and services to different customers? If you said “yes” to any of these, you may benefit from a CRM solution or service consultation. |
